Help and Support Resources for Upswing’s Users

At Upswing, we are committed to supporting our users every step of the way. This is why we’ve created an Upswing Knowledge Base—an online resource center that provides guidance for all Upswing users. Within the Knowledge Base, you’ll find a treasure trove of articles, video tutorials, and other resources to help you get the most out of Upswing’s platform. The content covers a wide range of topics, including basic setup, details about how to use each module, troubleshooting techniques, and much more. Whether you’re new to Upswing or a long-time user, our Knowledge Base has valuable information for everyone:

Unlock the Full Potential of Upswing: Discover the Upswing Knowledge Base

Students

For students needing help logging into Upswing, scheduling sessions, submitting assignments for review, and more:

• How do I log in to Upswing for the first time?
• How do I reset my password?
• How do I change my communication preferences/notification settings?
• What time zone does Upswing use when I schedule a session?
• How qualified are the tutors that I’ll be working with?
• Upswing’s policy on academic integrity
• How do I schedule a first tutoring session on Upswing?
• How do I schedule an online tutoring session?
• How do I find a tutor using the search bar and filters?
• How do I schedule a group tutoring session?
• How do I get tutoring right now?
• How can I tell if a tutor is an Upswing tutor or a school tutor?
• What’s the difference between assignment review and a live tutoring session?
• How do I submit a paper for review?
• How long does it take to get my reviewed paper back?
• How do I know when my assignment review has been completed?
• My review is complete, but I can’t open the file or see the tutor’s comments.
• How do I use the Writing Lab?
• Does Upswing provide mental health services?
• How do I schedule time with my advisor?

School Tutors

For school tutors needing help setting up their profile, completing sessions, reviewing assignments, and more:

• How do I change my communication preferences/notification settings?
• How do I log in to Upswing?
• I forgot my password for Upswing, how do I login?
• How do I set my hours of availability? How do I make an availability exception?
• What is a buffer period and how do I set one?
• Upswing’s policy on academic integrity
• How will I know when someone wants to schedule a session with me?
• How do I become available for an immediate session?
• Why am I not getting session notifications?
• What if I want to tutor for a subject that isn’t available on Upswing?
• What happens if I cannot attend a scheduled session?
• What happens if a student doesn’t show up?
• How do I view previous sessions?
• How do I add more time to the session?
• My microphone/video/sound isn’t working in the Virtual Learning Center. What do I do?

Upswing Tutors

For Upswing tutors needing help with tutoring sessions, assignment review, payment inquiries, and more:

• Time zone inquiries
• Upswing’s policy on academic integrity
• How do I set my hours of availability as an Upswing tutor? How do I make an availability exception?
• What is a buffer period and how do I set one?
• My schedule has changed, how do I remove my availability as an Upswing tutor?
• What do I do when a student says they aren’t able to schedule a session with me?
• My microphone/video/sound isn’t working in the Virtual Learning Center. What do I do?
• What do I do when a student requests proof of attendance to a tutorial session?
• What do I do if a student cancels or repeatedly cancels sessions?
• What do I do if a student abandons or repeatedly abandons sessions?
• What do I do if a student abruptly disconnects from our session?
• Payment Inquiries
• Tax Information

School Administrators

For school administrators needing help getting started, establishing tutoring sessions, and more:

• Do students get accounts for Upswing? How does that work? How would students login to find our tutors?
• What are some ways we could integrate our school’s brand with Upswing? What kind of customization is available?
• If our school contracts with you, how much will your service cost our students?
• Upswing’s Policy on Academic Integrity
• How do your tutor/coach user licenses work for my school?
• What happens if a student has a complaint about an Upswing tutor or one of our school tutors? Is there a way for them to communicate that?
• What is the vetting process like for Upswing Tutors?
• How can I limit tutoring sessions to their scheduled duration with Upswing tutors?
• How can I limit the number of students who can join a tutoring session?

General/Troubleshooting

For users needing help with software settings, accessing Upswing on a mobile device, and more:

• What if my computer doesn’t have a built-in camera or microphone…can I still use Upswing?
• What are the software requirements to use Upswing?
• How do I take a screenshot?
• How can I contact Upswing for help?
• What are some best practices for joining the Virtual Learning Center (VLC) on a mobile device?

Along with articles, you’ll find multimedia content like videos and screenshots. These resources help to illustrate the concepts being discussed and make it easier for users to follow along step-by-step. The Knowledge Base also includes a robust search function. This makes it easy for users to find the information they need quickly. 

The Knowledge Base is regularly updated based on user feedback and requests. This means that the content is constantly evolving and improving based on the needs of our users. And if you have any questions or feedback, you can leave comments on the articles. This creates a sense of community around the Knowledge Base and allows users to share their experiences and insights.

Upswing’s Zendesk Knowledge Base is a valuable resource for users of Upswing’s platform. If you haven’t already checked it out, it’s definitely worth taking a look!